Common Use Self Service (CUSS)

Common Use Self Service (CUSS) equipment and systems allows multiple airlines to share the same self-service kiosk, whilst allowing them to maintain their individual branding and functionality.

CUSS has been identified as one of the focus areas in the "Simplifying the Business Programme" as it's implementation allows passengers to save time when checking-in for flights, as well as increasing efficiencies for airlines and airports.

In November 2006 ACS and ACSA began the roll-out of CUSS at International Airports, including OR Tambo, Cape Town, King Shaka and Port Elizabeth.

CUSS hardware (kiosks), the front-end application to access the airlines, communications infrastructure is managed and maintained by ACS. It allows passengers to perform their check-in transaction and to receive their boarding pass via self-service channels (web, kiosk, mobile phone, etc.), avoiding long queues at check-in desks and offering more control.


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